Grow.
Building a Corporate Competency Model
An international airline was looking to identify people issues impeding its effectiveness and the achievement of desired business outcomes. Working closely with leaders, managers, and employees across the business, we identified the critical competencies required to deliver optimal job performance for all roles, including administrative support, cabin crew, operations, reservation agents, avionics technicians, pilots, and engineers.
Following this, we designed and built a competency model aligned with the airline's vision and strategic goals to serve as the foundation for its talent acquisition, talent management, and talent development strategy and practices.
The Business Impact
The resulting competency model served as the basis for creating the airline’s employee competency development strategy and practices.